By Marta Macedo Tuesday, 1st November 2022 0 Comments HAVSPRO Offers Industry-First Full Aftercare Service The team behind HAVSPRO, the real-time, on-tool solution for the measurement and monitoring of workplace vibration, now offers a full-service aftercare package for customers – the first of its kind in this sector. HAVSPRO is an industry-leading vibration monitoring and measuring solution that generates proactive alerts and in-depth reporting to prevent tool operatives from developing vibration-related conditions, and the aftercare service is included at no extra cost within a HAVSPRO subscription. A first in the industry, the aftercare package is designed to provide customers with the absolute assurance they are getting the best from HAVSPRO’s monitoring and measurement devices and data. It begins with a complete on-site installation by the HAVSPRO technical team and continues to include support in understanding the vibration data itself. The team is always on-hand to provide insights into the data captured and how it can be used to proactively reduce the risk of vibration exposure, which may include developing better practices in tool management and providing support in building business cases for investment. This extensive aftercare service also provides unlimited access to the company’s team of experts in Hand-Arm Vibration Syndrome (HAVS) and Whole-Body Vibration (WBV) for any questions customers may have at any point during their subscription – not just at the beginning. Russ Langthorne, Managing Director of HAVSPRO, explains the company’s thinking with this offer: “The purpose of HAVSPRO is to prevent these conditions from arising, and that means supporting our customers throughout the entirety of our partnership. This is why we provide such a robust and complete aftercare service for our customers, regardless of how many operatives or tools they may have – no one should suffer from the effects of vibration exposure. And it all starts with the installation of the system and the full training for operatives. If they don’t understand how easy it is to click and unclick their sensors on and off the tools, they aren’t going to make the most of the protection the system offers.” Russ explains that the commitment to an inclusive, full-service offer was born out of the discovery that there was limited installation and aftercare available in the sector. “We hear too often that a company has been sent all the hardware and software, has to set it up themselves, and then, if they need support, the vendor adds on extra cost. That’s not how we do things at HAVSPRO. It’s about care and support and it is what customers should expect.” HAVSPRO’s install team delivers a complete installation, set-up and training programme at the customer’s premises. As HAVSPRO is a Cloud-based platform, all software updates are rolled out without disruption. Similarly, this enables the system to be adapted and developed to suit changing business circumstances. With real-time access to the data, HAVSPRO helps customers understand what’s happening and enables them to intervene as and when risk is exposed. “We keep an eye on your data and when we see spikes in exposure or unusual readings that could indicate an issue, we will proactively contact you to discuss – our customers shouldn’t be surprised to get a call.” Support might include advice on how to manage tools more effectively or even utilise data to support the business case for investing in additional or more innovative tools. To find out more, check out the HAVSPRO website. Do you know someone who can benefit from having HAVSPRO installed? Get in touch in the comments below and let us know. Post navigation Previous Post Kicking the Christmas Season Off With Draper Tools’ Advent Calendar Next Post Hillhead Returns In June 2024 Leave a Comment Cancel replyYou must be logged in to post a comment.